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Our Care Team
Your pet’s emotional and physical well-being is prioritized with every visit.
We put the patients first!
Sam
Client Care Administrator
While working at an assistant living facility, Sam formed a bond with a Dementia patient named Bill. Once a week, Bill’s dog Maggie would come to visit. Sam recalls seeing the look of sheer joy and happiness on Bill’s face whenever he would see his sweet Maggie. It was in those moments when Bill became his old self. This experience really opened Sam’s eyes to how much an animal can change a person’s life. It also made her realize that she wanted to be there for that journey.
Sam joined the Arrow Veterinary Clinic team in September of 2018, shortly after completing her Associates degree in Applied Science. She knew she wanted to find a job where she could connect with the public in a way that would truly make a difference. What better way to do this than to share in the excitement and joy with the ones they love most – their pets? As our Lead Administrative Assistant, Sam enjoys forming lasting connections with both owners as well as their pets.
Outside of work, Sam resides with her husband, David, and their many pets. Porter is a rat terrier who will play fetch for hours. Molly is also a rat terrier who would like nothing more than to watch TV all day. Lady is a pit bull who is the biggest love bug around; she’s always ready for a good snuggle. Nekko is a White Swiss Shepherd mix who is very shy at first, but once you win him over, you have a friend for life. Perrin, a chocolate lab puppy that joined their family this summer. Tate, Fawn, and Pennie are three little balls of fluff that enjoy patrolling the house for treats. These three kitties are sure to win your heart.
In her spare time, Sam enjoys reading, especially on a rainy day with a cat curled up in her lap. Her current goal for the year is to read three books a month. So far, she’s right on track!
Jordan, LVT
Licensed Veterinary Technician
Jordan came to Michigan at the age of 4 months, after being adopted from Korea. Growing up, his family always had pets, from dogs and rabbits to hamsters, fish, and lizards. It wasn’t until he got married and adopted a new puppy, however, that Jordan’s passion for animals became more evident. Seeing this passion, his wife suggested he look into becoming a veterinary technician, and the rest is history!
Jordan attended Baker College, where he learned new skills and honed his knowledge through their technician program. Upon graduation, he came across a job posting from Arrow Veterinary Clinic. He’d heard good things, so he decided to apply, and was invited to become part of the team shortly thereafter. Professionally, Jordan has a special interest in dentistry. He also enjoys taking radiographs and exploring what’s going on inside a patient’s body.
Outside of the clinic, Jordan lives with his wife and their dog, Arya, who loves humans and would play fetch forever if you let her. In his spare time, Jordan enjoys traveling with his wife.
Matt
Veterinary Assistant
When Matt was younger, he had a ferret that fell ill. His family wasn’t able to get the ferret the care it needed, so from that moment, Matt vowed to help others who found themselves in similar situations with their pets. Fast forward to today, and Matt is now the lead veterinary assistant at Arrow Veterinary Clinic, meaning he’s fulfilled his promise and is able to help animals in need!
A native of Chicago, IL, Matt grew up in a household with his parents and sister. After high school, he joined the Marines. Upon leaving the military, Matt got his first job in the veterinary field as a kennel assistant. He worked there for 2 years before moving to Michigan, where he soaked up knowledge and learned both assistant and technician roles.
Matt is always fascinated by the resiliency of furry patients, especially those who have lost a limb due to injury. He is amazed by how they’re able to adjust and carry on with their lives as if nothing happened. As far the day-to-day tasks go, he enjoys drawing blood and running lab work on animals. He also likes taking radiographs to determine the cause of an illness or disease.
Matt currently lives with his girlfriend, Bridget. He has 3 dogs (Ted, Lacey and Louka) who keep him busy and entertained when he’s not working at the hospital. In his free time, he enjoys camping and going on hikes, especially in state and national parks.
Khaiy
Veterinary Assistant
In life, there are certain defining moments that shape who we become. For Khaiy, it started as a routine task at her first job as a kennel attendant. She was asked to take a very sick Golden Retriever outside for her daily stretch. As Khaiy sat in her chair, the struggling pup approached her, put her paws up on her shoulders and leaned her face and head into her chest, seeking love and comfort. With tears in her eyes, it was in that defining moment that Khaiy knew she wanted to work with animals for the rest of her life.
Khaiy spent about a year in her initial role, which she happened upon by chance in 2018, but quickly fell in love with. After moving to Grand Rapids, she worked at a few different hospitals before deciding to join the Arrow Vet Clinic team in February of 2023. An eager learner, Khaiy hit the ground running and continues to grow her skills. Her favorite part of being a veterinary assistant is educating clients on how to better care for their pets. She is also fascinated with the science of veterinary medicine, in particular laser technology.
Outside of the clinic, Khaiy resides in Grand Rapids with her partner and their four pets: Vienna (Husky), Toast (Shiba Inu), Mooni (Tortie cat), and Mandarin (medium haired, orange cat). Toast was a rescue who came from an abusive and neglectful past. Watching him learn to be a free and happy dog is such a joy. He is bonded with his sister Vienna and has learned all his play moves from her. Vienna loves to make sure the cats play nice and only go where they’re allowed.
When she’s not busy working or spending time with her fur babies, Khaiy loves to travel, drink coffee, and try new food. For her, food is more than just sustenance. It’s culture, heritage, community, and something that brings joy and togetherness. In 2014, Khaiy visited South Korea, where she cried her way through the first week adjusting to the heat of the food. Seeing the pride the people there had in serving their cuisine, however, made it all worthwhile.
Jenny
Client Care Coordinator
Jenny has wanted to work with animals since she was a child, but her dog Auriel is the main reason why she decided to work in a veterinary clinic. Rescuing her was the greatest thing that had ever happened to Jenny, and she wanted a career where she could be around like-minded individuals and be able to help them when it came to caring for and loving their fur-babies. She found exactly what she was looking for in the veterinary field!
Jenny’s career journey began at a clinic in Grand Haven. Having previously been a manager in a retail setting for several years, she felt it was time for a change and decided to follow her heart. After relocating a couple more times, Jenny settled in Lowell and became part of the Arrow Veterinary Clinic team. Professionally, she enjoys educating clients on the importance of vaccines and drawing off her own personal experience to help owners whose pets have allergies.
Outside of the clinic, Jenny lives with her boyfriend, Benjy, a rescue cat, Wednesday, who joined their family this fall, and their two dogs, Ares and Auriel. Auriel is a chow mix who is Jenny’s “once in a lifetime” dog, and Ares is a husky mix who is the sweetest, but also the most stubborn boy. Auriel is extremely intelligent and has always learned tricks very quickly, and Ares, well… he’s part husky so he’s a little crazy. 🙂 He also learned to jump/climb over fences when he was about ten months old.
In her spare time, Jenny enjoys reading, writing, and watching horror movies and documentaries.
Nora
Veterinary Assistant and Administrative Assistant
When Nora was a very young child, she would always move earthworms out of the sidewalk after a rainstorm. To this day, she still helps them back into the grass on her walks to class at CMU. That love for animals of all shapes and sizes grew with her over the years and helped to shape her future. As one of the assistants here at Arrow Veterinary Clinic, Nora now gets to help animals for a living!
Nora’s journey began in the spring of 2019 when, at the age of 16, she started shadowing Dr. Tremain once a week after school. A couple of months in, she was offered a position as a kennel assistant – a job she would continue throughout her high school career. After graduation, Nora began training as a veterinary assistant and enrolled in Central Michigan University. She still works at Arrow during Christmas and summer breaks.
Professionally, Nora has a special interest in feral feline TNR (trap, neuter, return), because not only does it improve the lives of individual cats, but the population as a whole. In the future, Nora is interested in learning more about geriatric medicine, chiropractic care, and rehabilitation for animals.
At home, Nora has a dog named Maya, and three feline friends named Remi, Lou, and Hank. A cheerleader throughout high school, Nora now serves as the head coach of the varsity cheer team at Farwell High School. In addition to coaching, she enjoys baking, traveling, spending time with family, and volunteering at local 4-H fairs.
Bailey
Veterinary Assistant
Bailey grew up the oldest of seven. Much of her childhood was spent on the farm, riding horses, and helping the neighbors with their pigs and cows. She especially loved seeing the baby animals and watching them grow into healthy adults. This upbringing instilled a deep love of animals that still drives Bailey to this day.
Bailey’s journey began when she took a chance and asked a family friend, who was also a veterinary practice manager, if she could join their customer service team. During her time there, Bailey learned everything she could and was able to work her way up to the position of veterinary assistant. She joined the Arrow Vet Clinic team in May of 2024. Professionally, Bailey has a special interest in diagnostics.
At home, Bailey has one pet of her own: a dog named Lola, who loves to play ball. On her days off, you can usually find Bailey having fun and soaking up the sun at the beach with Lola.
Alexis
Veterinary Assistant
Alexis felt an incredibly strong connection with animals at a very young age. As she grew up, she realized just how special that connection was and how much she wanted to be a voice for the voiceless. Being an advocate for animal welfare is Alexis’ true calling in life.
In 2022, Alexis got her start as an exam room assistant, a role through which she spent two years gaining valuable hands-on experience. She joined the Arrow Vet Clinic team in September of 2024 after moving closer to the area.
Outside of work, Alexis resides in Grand Rapids with her fiancée, Michael, an energetic rescue dog named Theo, who will never say no to a treat, and a sweet and sassy rabbit named Phoebe, whom Alexis acquired during her second year of vet med.
In her free time, Alexis enjoys reading (especially fantasy novels), hiking, traveling, and attending live concerts. Growing up, she always enjoyed horseback riding and it’s something she hopes to get back into at some point in the near future.
Tater, Pistol and Roo
Our Clinic Cats
From left to right: Tater, Pistol and Roo. They enjoy sitting on the counter and soaking up the sunshine while supervising the clinic.
22,005
Pet Visits
19,115
Treats Given
19,166
Mouths Cleaned
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